General terms and conditions of sale
Article 1 – Our commercial policy
The company TC RETAIL offers products for sale on these general conditions expressing the entirety of the obligations of the parties by governing the sale by Internet of the products on the day of the placing of the order by the Customer. In this sense, the Customer is deemed to accept without reservation all the provisions provided for in these general conditions of sale. For its part, TC RETAIL undertakes to respect its role as a reseller within the framework of these conditions.
Consequently, the fact for any person to order a product offered for sale on the website of Tartine et Chocolat implies full and complete acceptance of these General Terms and Conditions of Sale, which the Customer acknowledges having read prior to his order. The company TC RETAIL reserves the right to modify the general conditions of sale at any time.
Article 2 - Buy on our Store online
Any Customer of the TC RETAIL company declares to have full legal capacity, allowing him to commit himself under these general conditions of sale. TC RETAIL reserves the right to cancel and refuse any order from a Customer with whom a dispute exists or appears during the processing of an order, in particular a dispute relating to the payment of a previous order.
No cancellation compensation, apart from the full refund of said Order, can be requested except if the non-performance of the contract is attributable to the company TC RETAIL. TC RETAIL cannot be held responsible for the non-performance of the concluded contract if it is attributable to the unforeseeable and insurmountable fact of a third party to the contract or to a case of force majeure.
Article 3 - Information on the products
Before proceeding to the purchase of the products by submitting the order form, you will be asked to carefully read the GTC.
Article 4 - Ordering process
- By identifying the customer using his e-mail address and his personal password
- Or by creating a Customer account on our website Tartine et Chocolat
The computerized registers, kept in the computer systems of the company TC RETAIL under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. At no time does TC RETAIL receive, store, record, transmit some elements of its customers' banking information. All banking information is directly processed by its partners specialize. The archiving of purchase orders and invoices is carried out on a reliable and durable medium that can be produced as proof.
Once the selection is complete, it will be necessary to validate the basket then proceed to the next step "Delivery in order to fill in the billing and shipping address, and choose the desired delivery method. The customer must make sure to clearly indicate the information necessary for delivery.
Before definitively validating his order by clicking on "Validate my order" and proceeding to its payment, the Customer can check the details of his order and is able to correct any errors by returning to the details of his basket.
To finalize the order, the Customer must choose the payment method and will then be able to fill in the confidential information relating to the purchase of the product on the secure interface, which will formalize the sales contract firmly and definitively.
Any order implies acceptance of the prices and description of the products available for sale.
The online entry, on the form of one of our payment partners, of the credit card number and the final validation of the order will constitute proof of the order and the due date of the sums for the products ordered.
The Customer can follow the status of his order by consulting the "My Account" section on the site www.tartine-et-chocolat.com . For any question related to the tracking of his order, the Customer can contact the TC RETAIL Customer Service by phone at + 33 (0) 1 81 69 57 24 ( price of a call (not surcharged) from Monday to Friday, 10 a.m. to 13 p.m. and from 14 to 18 p.m., excluding public holidays, or by email: contact@tartine-et-chocolat.com
Article 5 - Prices
The selling prices of the products are those in force on the date of sending the validation of the order by the Customer. The delivery costs will be indicated before the final validation of the order by the Customer. The prices also do not take into account any promotional offers and personal discounts, indicated before the final validation of the order. The prices include the Value Added Tax (VAT) applicable on the day of the order and any change in the rate applicable will be automatically reflected on the price of the products sold by the company TC RETAIL on the site www.tartine-et-chocolat.com . The prices of the products can be modified by the TC RETAIL company at any time, however, the prices cannot be modified once the Customer's order has been placed. In addition, if one or more taxes or contributions, in particular environmental, were to be created or modified, up or down, this change may be reflected on the sale prices of the products sold by the company TC RETAIL on its website www.tartine-et-chocolat.com .
Article 6 - Payment
TC RETAIL reserves the right to suspend or cancel any execution of an order and / or any delivery, regardless of its nature and level of execution, in the event of non-payment or partial payment of any amount due by the Customer, in the event of a payment dispute during administration, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the site www.tartine-et-chocolat.com .
Once the order has been placed, the Customer will have the original invoice in the "My Account" section on the site www.tartine-et-chocolat.com .
Article 7 - Shipping
The products are delivered to the address provided by the Customer when ordering. The Customer must verify the completeness and compliance of the information he provides to TC RETAIL. In case of error by the Customer in the delivery address, the package will be returned by the carrier with the mention NPAI ("does not live at the address indicated"). In this case, the delivery costs will remain the responsibility of the Customer.
TC RETAIL cannot be held responsible for delivery delays if these are attributable to the unforeseeable and insurmountable fact of a third party to the contract or to a case of force majeure. Delivery is offered from € 150 of purchase, by Colissimo (excluding furniture) with delivery without signature. We offer a "new customer" offer with the WELCOME code: free delivery in metropolitan France for your first order exclusively with Relay Global shipping services and Colissimo Access. This offer cannot be combined with any other promotional offer and is not valid on discounted prices and soft prices.
An e-mail will be sent to you at the time of shipment of the products, provided that the e-mail address indicated in the registration form does not contain an error. Upon receipt of this e-mail, you will be able to take into account the deadlines of the carriers announced below.
Colissimo : This delivery method guarantees the presentation of your package within 48 hours for the sum of 6.90 euros, in Metropolitan France and Monaco only, from the shipment thanks to the Post Office and the Colissimo service (excluding processing time and preparation of the order). Deliveries are made from Monday to Saturday morning, except public holidays. The parcel is taken care of by the Post Office and delivered to the delivery address indicated by the Customer. In case of absence of the Customer during the delivery and if the dimensions of the package allow it, the postman will leave the package in the mailbox. Otherwise, a notice of passage will indicate to the Customer where to pick up the package at the nearby post office for 15 days.
Relay Point : This delivery method offers you to be delivered to one of the relay points in France and in some European countries. The preparation and delivery costs at the relay point are 4.90 euros. The average delivery time at a relay point is 5 working days. You will be informed by e-mail of the arrival of your package in relay; you have a period of 10 working days from the date of sending the e-mail to pick up your order, on presentation a valid identity document. At the expiration of the deadline, the package will be considered abandoned and can no longer be the subject of any claim. The site www.tartine-et-chocolat.com will reimburse the Customer for the amount of the products ordered on the basis of the invoiced price, excluding delivery costs.
Chonopost : This delivery method guarantees the shipment of the package within 48 hours for the sum of 9.90 euros, in Metropolitan France and Monaco only, from the shipment thanks to the Chronopost service (excluding processing time and preparation of the order). Deliveries are made from Monday to Saturday, except public holidays. The parcel is taken care of by Chronopost and delivered to the delivery address indicated on the order. Parcel tracking is carried out on the site www.chronopost.fr/suivi with the number of the transport voucher of your package. In case of absence during delivery, an SMS will be sent to you, telling you where to pick up your package in the Parcel Relay or the nearest Chronopost agency within 10 days. In case of non-withdrawal within the deadlines set by the carrier, the products will be returned to the sender. The site www.tartine-et-chocolat.com will reimburse the Customer for the amount of the products ordered on the basis of the invoiced price, excluding delivery costs.
Colissimo International : This delivery method is reserved for European countries and allows you to present your package between 3 to 8 working days from 6.90 euros. Delivery is only from Monday to Friday except public holidays. The package will be delivered against signature. In case of absence during delivery, a notice of passage with the contact details of the carrier will be deposited to agree on a new presentation. Orders may be subject to any taxes and customs fees of the country of destination and will be the responsibility of the customer.
UPS : This delivery method (express delivery) is reserved for the shipment of parcels to European countries with the exception of Cyprus from 12.90 euros. It allows the Customer to present his package within 48 hours. Orders may be subject to any taxes and customs fees of the destination country and will be borne by the customer.
DHL : This delivery method is reserved for the shipment of parcels to the United States, Canada, Switzerland and the United Kingdom. It allows you to present your package between 3 and 5 working days from 12.90 euros. Orders may be subject to any taxes and customs fees of the destination country and will be borne by the customer.
In Store : This delivery method allows to be delivered free of charge in Metropolitan France in one of the Stores participants within 3 to 5 working days.
Our products are packaged in such a way as to comply with current transport standards, and to ensure optimal protection of the products during their delivery. The Customer is asked to respect these same standards when returning a product. Any damage found to a product on return due to a non-respected packaging level problem may result in a partial refund or a non-refund of the product in case of impossibility of resale as is or in case of aggravation of the indicated technical problem.
We remind you that it is the responsibility of the Customer to inspect his packages upon receipt and to notify any anomaly (damage, damage to the package, missing product compared to the delivery note, broken products, delivery date not in accordance with the normal deadlines of the delivery service, reference error ...) to the company TC RETAIL, within 3 working days. In the event that such mentions have not been brought to the attention of TC RETAIL, the product is deemed accepted by the Customer and will not be the subject of any dispute regarding its delivery.
Article 8 - Packaging
You will also have the possibility to attach a card where you can write down a personalized message. Attention: the option cannot be applied to large items (Soft toy 35 cm, deckchair, bassinet, Furniture...) and this option offers a single package Gift by order.
Article 9 –Furniture
- The number of packages
- The condition of the packaging
- The condition of the product after unpacking by the delivery person
- The quality of the assembly.
ATTENTION: When the customer signs the delivery note of the carrier, he acknowledges having received the goods in good condition. Any damage identified later cannot call into question the responsibility of the carrier and be the subject of a claim for compensation. TC RETAIL therefore recommends that its customers wait for the end of the intervention and take the time to check everything before signing the carrier's vouchers. It is specified that for each piece of furniture, the finish can be different, and in particular the color. The shades form part of the identity of the product and are considered normal and acceptable. They do not constitute a valid reason for exchange or refund. After delivery and in the event of a dispute, the customer has a period of 48 working hours to notify customer service Tartine et Chocolat, any apparent non-conformity or any apparent defect of the delivered products. After this period, the products will be declared compliant and free of any defects and any exchange will be the exclusive responsibility of the customer. It is up to the customer to provide in the form of photograph(s) any justification as to the reality of the defects or damage found. The customer will refrain from intervening himself or involving a third party to try to remedy it. In case of non-conformity or apparent defect turned out, the company Tartine et Chocolat undertakes to replace the non-compliant delivery. In no case can any compensation be demanded. The delivery note (waybill) delivered by the carrier, dated and signed by the Customer upon delivery of the products will constitute proof of transport and delivery.
Eco-Participation : Tartine et Chocolat is registered in the National Register of marketers of furnishing elements under the number FR015403. This number guarantees that Tartine et Chocolat, by joining Eco-Furniture, complies with the regulatory obligations incumbent on it in application of Article L 541-10-1 10 ° of the Environmental Code.
Article 10 - Right of withdrawal and returns
For deliveries made in metropolitan France :
For deliveries in metropolitan France, returns are free thanks to the Colissimo Return Voucher available in your customer area.
Step 1 :
Log in to your account on tartine-et-chocolat.com and go to your "Customer Account" in the "My Orders" section. Select the relevant order and click on "Return a product".
Choose the item (s) to be returned, specify the quantity of item (s) returned as well as the reason for the return and validate. An explanatory email is automatically sent to you.
Print the attachments: insert the return voucher in your package and paste the correct carrier on your package.
Step 2 :
Prepare your package and drop it off :
- In the post office
- In your mailbox before 8:00 in the morning without forgetting to make a request on www.laposte.fr/retourbal
If you opt for a post office or a merchant of the La Poste network, do not forget to have the stamp or signature affixed. This proof of deposit will allow you to track the progress of your return.
For deliveries outside metropolitan France :
For deliveries outside metropolitan France: returns are at your expense as well as any customs taxes.
Step 1 :
Log in to your account on tartine-et-chocolat.com and go to your "Customer Account" in the "My Orders" section. Select the relevant order and click on "Return a product".
Choose the item (s) to be returned, specify the quantity of item (s) returned as well as the reason for the return and validate. An explanatory email is automatically sent to you.
Print the attachments: insert the return voucher in your package and paste the correct carrier on your package.
Step 2 :
Prepare your package and drop it off at a postal center.
Returns are to be declared in your customer area on the site, in the "Orders" section.
An e-mail with the return slip will then be sent to you and the return costs will be deducted from your refund.
Company Tartine et Chocolat informs that no refund can take place before having previously received and checked the conformity of the condition of the item (s) concerned by this request.
TC RETAIL will refund the Customer no later than 14 days from the date on which it is informed of the Customer's decision to withdraw. Nevertheless, we may postpone the refund until the products are recovered, the date chosen is that of the first of these facts. If the customer wishes to keep this amount in the form of a credit note on his account Tartine et Chocolat in order to use it as a deduction for a future order, he must inform the Customer Service when requesting a return. When an order is placed with a discount voucher, the value of the discount voucher will be deducted from the amount of the credit note or refund in proportion to the amount of the items ordered.
In the event that there is no correspondence between the recipient of the products indicated in the order form and the one who made the payment of the sums due for the purchase, the refund of the sum, in case of exercise of the right of withdrawal, will be made by TC RETAIL, in any case, to the one who made the payment.
Article 11 - Warranty
Article 1641 : The seller is bound by the guarantee due to hidden defects in the thing sold that make it unsuitable for the use for which it is intended, or that diminish this use so much that the buyer would not have acquired it, or would have given only a lower price, if he had known about them.
Article 1642 : The seller is not liable for apparent defects and of which the buyer has been able to convince himself.
Article 1642-1 : The seller of a building to be built cannot be discharged, either before the receipt of the work, or before the expiration of a period of one month after the acquisition of possession by the purchaser, of the construction defects or defects of conformity then apparent.
Article 1643 : He is liable for hidden defects, even if he would not have known about them, unless, in this case, he has stipulated that he will not be obliged to any guarantee.
Article 1644 : In the case of articles 1641 and 1643, the buyer has the choice to return the item and have the price refunded, or to keep the item and have part of the price returned.
Article 1645 : If the seller knew about the defects of the thing, he is liable, in addition to the refund of the price he received for it, for all damages and interests against the buyer.
Article 1646 : If the seller was unaware of the defects of the thing, he will only be required to return the price, and to reimburse the buyer for the costs caused by the sale.
Article 1646-1 : The seller of an immovable to be built is bound, from the reception of the works, by the obligations of which the architects, contractors and other persons linked to the client by a contract of lease of work are themselves bound in application of articles 1792, 1792-1, 1792-2 and 1792-3 of this Code.
Article 1647 : If the thing that had defects perished as a result of its poor quality, the loss is for the seller, who will be liable to the buyer for the refund of the price and the other compensation explained in the two previous articles.
Article 1648: The action resulting from the redhibitory defects must be brought by the purchaser within a period of two years from the discovery of the defect.
In the case provided for by Article 1642-1: the action must be brought, on pain of foreclosure, within one year following the date on which the seller can be relieved of apparent defects or lack of conformity.
Article 1649: It does not take place in sales made by judicial authority.
Article 12 - Personal data
Article 13 - Intellectual property
Article 14 - Entirety of the conditions
Article 15 - Duration and application
Article 16 - Applicable law and regulation of disputes
The complaint must set out the Customer's requests and the specific facts to justify each of the requests. It must also contain proof of the facts presented in support of the applications. In accordance with European Regulation 524/2013, TC RETAIL informs the Customer of the existence of an online dispute platform between e-merchants and consumers. The link is as follows: http://ec.europa.eu/consumers/odr/