General conditions of use and sale

The products are offered for online sale within the limits of available stocks and depending on their arrival, or subject to the possibility of ordering them if necessary.

The information concerning the products, provided on each sales page, is those communicated to TARTINE ET CHOCOLAT by suppliers of these products.

TARTINE ET CHOCOLAT will make the photographs and descriptions of products on the website are as faithful as possible to the products themselves. The products offered for sale are described and presented with the greatest accuracy possible. 

 

The products comply with the French legislation in force and the standards applicable in France. The responsibility of the company TARTINE ET CHOCOLAT cannot be engaged in the event of non-compliance with the legislation of the country where the product is delivered. It is up to the customer to check with local authorities the possibilities of importing or using the products that you plan to order.

There E-gift card TARTINE ET CHOCOLAT is valid for 1 year from its date of purchase on the site. When purchasing, a code will be sent by email to the customer who can transfer it to the recipient or print it in paper format. There E-gift card is usable in one or more times up to its amount and can be supplemented by another means of payment. However, it cannot give rise to any money, and cannot give rise to any exchange or refund, even partial, in particular in the event of loss, theft or deterioration or the end of validity.

In order to place their order, the Customer must select the product (s) he wishes to buy on the e-shop by taking care to check the choice of color and sizes options.

He can access the summary of his basket at any time as long as the order is not definitively validated and can correct any errors in the entered elements.

Once the selection is completed, you will have to validate the basket and then go to the next "delivery" step in order to enter the billing and shipping address, and choose the desired delivery method. The customer must clearly indicate the information necessary for delivery.

An email is automatically sent to the Customer to confirm their order, provided that the email address indicated in the form does not include an error.

 This email confirms the order and summarizes the reference number of the order, the products ordered by the Customer and their prices, the procedures for delivery of the products, the procedures and conditions of withdrawal via his account and the address or link to the Customer service to which the customer can provide any questions regarding his order.

The Customer can follow the condition of his order by consulting the "My Account" section on the site. For any questions relating to monitoring of their order, the customer can contact customer service from TARTINE ET CHOCOLAT By telephone at + 33 (0) 1 81 69 57 24 (price of a non-surcharged call) from Monday to Friday, 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m., excluding holidays, or by email: contact@tartine-et- chocolate.com 

 

The sale prices of products are displayed on the site.

The selling prices of the products indicated are expressed in euros and are all taxes included (TTC) but do not include delivery costs, which are the responsibility of the customer and are invoiced in addition to the price of the products.

The sale prices of products are those in force on the date of the validation of the order by the Customer. 

TARTINE ET CHOCOLAT reserves the right, to its free discretion and in the way of terms of which it will be the sole judge, to offer promotional offers or price discounts.

The delivery costs will be indicated before the final validation of the order by the Customer. Prices also do not take into account any promotional offers and personal discounts, indicated before the final validation of the order. Prices include value added tax (VAT) applicable on the day of the order and any change in the applicable rate will be automatically reflected in the price of products sold by TARTINE ET CHOCOLAT on the site.

Product prices can be modified by the company TARTINE ET CHOCOLAT At any time, however, prices cannot be modified once the order of the customer is placed. In addition, if one or more taxes or contributions, especially environmental, were to be created or modified, upwards as down, this change may be reflected in the sale price of products sold by TARTINE ET CHOCOLAT on the site. 

For the payment of the price of products and shipping costs, you can follow the terms indicated in your order form.

 

The entire price of the products is due to the order. At no time can the sums paid be considered as deposit or deposits. The Customer can pay his order online by bank card: Visa, Mastercard, American Express, Apple Pay and Paypal. The latter must indicate the number appearing to the front of his bank card, the expiration date of his bank card, the cryptogram appearing on the back of his bank card. The customer guarantees TARTINE ET CHOCOLAT that it has the authorizations necessary to use the payment method he will have chosen for his order, when validating his order form.

 

TARTINE ET CHOCOLAT reserves the right to suspend or cancel any execution of an order and/or any delivery, regardless of its nature and level of execution, in the event of default of payment or partial payment of any sum which would be due by The Customer, in the event of a payment dispute during administration, in the event of a payment incident, or in the event of fraud or attempted fraud relating to the use of the Site.

 

It is also possible that TARTINE ET CHOCOLAT Request for supporting documents to the Customer before validating an order. Indeed, as part of a command verification procedure, TARTINE ET CHOCOLAT may ask the customer to send by email, mail or fax a Outfit of supporting documents. The order will then only be validated after receipt and verification of the elements sent. In the absence of receipt, within 15 days of the order, the latter will be deemed to be automatically canceled.

 

The customer can make their purchases in peace; We undertake to do everything to ensure the security and confidentiality of the data transmitted online, in particular bank details, via our payment partners. The site uses a secure payment mode SSL (Secure Socket Layer) which allows the encryption of bank details during their transmission to the network. The customer can see that the transmission is encrypted by software as soon as the symbol of the padlock appears in his browser. The transaction is carried out via its payment partners, who alone have banking information provided on the site at the time of payment.

 

Once the order is placed, the Customer will have the original invoice in the "My Account" section on the site.

 

TARTINE ET CHOCOLAT Keep the full ownership of the products sold until perfectly collection, delivery costs included.

The packaging option Gift is available online!

You just need to add the option to your basket before validating your order. The order will thus be carefully packed by hand in a package Tartine et Chocolat within the limit of a packaging Gift Maximum by item ordered.

You will also be able to reach a card where you can note a personalized message.

Please note: the option cannot apply to bulky items (Soft toy 35 cm, deckchair, Moses basket, Furniture...) and this option offers a single packaging Gift by order.

It is up to the customer to specify during the appointment with the delivery company the carrier accessibility. Specify if difficult access (pedestrian street, paths, etc.) Attention furniture, beds, dressers and cloths are voluminous.

 

The furniture is delivered to the "door no door", that is to say that delivery is made in Bottoms of your building or at the entrance to the home. The customer must make his arrangements to be able to receive the package (s) and the transport (s) to the desired part.

You are responsible for the goods deposited in your hands as soon as they are given, the transfer of possession resulting in the transfer of risks.

 

If the customer is unable to receive furniture on the date agreed beforehand with the carrier, he must then request a new delivery from customer service by email: contact@tartine-et-chocolat.com or by phone: + 33 (0) 1 81 69 57 24. The company TARTINE ET CHOCOLAT undertakes to honor the deliveries of furniture at the doorstep of the customer within the agreed deadlines. If the schedule offered by the carrier is not suitable for the Customer, the appointment will be postponed to a later date without damages. Similarly, if the delivery could not intervene due in particular, and by way of example, of incomplete information by the customer, the latter will bear the charge of the costs of a second delivery up to 200 euros. Delivery of Furniture is offered from € 2,500 purchase, in mainland France.

 

During delivery, the carrier will present the transport document to the customer in double copy:

• A pre -filled copy for the carrier; And
• A copy for the customer.

 

TARTINE ET CHOCOLAT Particularly attracts the attention of its customers to pre -filled areas:

• The number of packages
• The condition of the packaging
• The state of the product after unpacking by the delivery man
• The quality of the assembly.

 

These four boxes must be checked. In case of disputes, TARTINE ET CHOCOLAT Invites the customer to block the mentions already registered and to note his reservations, in the presence of the carrier. All reservations must be noted in a detailed and precise manner in the three boxes provided for this purpose and on both copies. The imprecise formulations, such as "subject to unpacking" or "subject to verification" are worthless.

Please note: when the Customer signs the delivery note of the carrier, he acknowledges having received the goods in good condition. Any damage identified thereafter will not be able to call into question the responsibility of the carrier and be subject to a compensation request. TARTINE ET CHOCOLAT recommends waiting for the end of the intervention and take the time to control everything before signing the vouchers of the carrier.

 

Finally, it does not belong to the transport provider to check the identity of the person present when the order is delivered and who would accept the said order by signing the delivery form. The signature by any person you would have responsible for receiving the order on the order form confirms the good reception of the said order, its content and the number of associated packages indicated on the delivery slip.

 

It is specified that for each piece of furniture, the finish can be different, and in particular the color. The nuances form part of the identity of the product and are considered normal and acceptable. They do not constitute a valid reason for exchange or reimbursement.

 

After delivery and in the event of a dispute, the customer has a period of 72 hours worked to signify customer service Tartine et Chocolat, any missing or damaged product during transport.

 

It is up to the customer to provide in the form of photography (s) any justification for the reality of the damage noted. The customer will refrain from intervening himself or to involve a third party to try to remedy it.

 

In the event of non-compliance or proven vice, TARTINE ET CHOCOLAT undertakes to replace non -compliant delivery. In no case can any compensation require any compensation. The delivery slip (letter of car) delivered by the carrier, dated and signed by the customer when delivery of the products will constitute proof in terms of transport and delivery.

 

Eco-participation: Tartine et Chocolat is recorded in the National Directors Register on the furnishings market under the number FR015403. This number guaranteed that Tartine et Chocolat, by joiningFurniture, complies with the regulatory obligations incumbent upon it in application of article L 541-10-1 10 ° of the environment code.

 

The right of retraction will be exercised according to the terms provided for in the consumer code. A standard withdrawal form is reproduced in appendix 2 of these.

 

All products may be withdrawn, except those excluded by article L. 221-28 of the Consumer Code, reproduced below:

The right of withdrawal cannot be exercised for contracts:

1. provision of services fully executed before the end of the withdrawal period and whose execution began after the express prior agreement of the consumer and expressly renouncing their right of withdrawal;

2. Supply of goods or services whose price depends on fluctuations on the financial market escaping the control of the professional and likely to occur during the withdrawal period;

3. Supply of goods made according to consumer specifications or clearly personalized;

4. Supply of goods likely to deteriorate or expire quickly;

5. Supply of goods which have been unconstruction by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;

6. Supply of goods which, after having been delivered and by their nature, are inseparably mixed with other articles;

7. Supply of alcoholic beverages whose delivery is deferred beyond thirty days and whose value agreed at the conclusion of the contract depends on fluctuations on the market escaping the control of the professional;

8. Maintenance or repair work to be carried out in an emergency at the consumer's home and expressly contacted by him, within the limits of spare parts and strictly necessary work to respond to the emergency;

9. Supply of audio or video recordings or computer software when they were unicked by the consumer after delivery;

10. Supply of a newspaper, a periodical or a magazine, except for the subscription contracts to these publications;

11. Concluded during a public auction;

12. Services of accommodation services, other than residential accommodation, goods transport services, car rentals, catering or leisure activities which must be provided on a specific date or period;

13. Supply of digital content not provided on a material support whose execution began after express prior agreement of the consumer and expressly renouncing their right of withdrawal.

 

The Customer has a period of 14 frank days to return the ordered product (s), without having to motivate his decision or to bear other costs than those provided for in this article. This period runs from the day after the first working day following the order day delivery day or the delivery day of the last product when the order is subject to staggered delivery in several times.

 

TARTINE ET CHOCOLAT cannot be held responsible if the customer incorporates his delivery address incorrectly. 

 

For deliveries made in mainland France: 

 

For deliveries in mainland France, returns are free thanks to the Colissimo return voucher available in your account.

 

Step 1 : 

Connect to your account on the site and go to your "customer account" to the "My orders" section. Select the order concerned and click on "Return a product".

Choose it or the product (s) to be returned, specify the amount of returned product (s) as well as the return pattern and validate. An explanatory email is automatically sent to you.

Print the attachments: insert the return voucher into your package and glue the right carrier on your package.

 

2nd step :

Prepare your package and place it:

- in post office

- In your mailbox before 8:00 a.m. without forgetting to make a request on www.laposte.fr/ Retourbal

If you opt for a post office or a merchant of the La Poste network, do not forget to have the cachet or the signature affixed. This proof of deposit will allow you to follow the delivery of your return.

For deliveries outside the metropolitan France:

 

For deliveries outside mainland France, returns are at your expense as well as any customs taxes.

 

Step 1 :

Connect to your account on Tartine-et-chocolat.com and go to your "customer account" at the "My orders" section. Select the order concerned and click on "Return a product".

Choose it or the product (s) to be returned, specify the amount of returned product (s) as well as the return pattern and validate. An explanatory email is automatically sent to you.

Print the attachments: insert the return voucher into your package and glue the right carrier on your package.

 

2nd step :

Prepare your package and place it in a postal center. 

Returns are to be declared in your customer area on the site, in the "Orders" section.
An email with the return slip will then be sent to you and the return costs will be disoriented from your refund.

 

TARTINE ET CHOCOLAT Inform that no refund may take place before having previously received and controlled the conformity of the state of the product (s) concerned by this request.

TARTINE ET CHOCOLAT will reimburse the customer at the latest within 14 days from the date on which they are informed of the customer's decision to withdraw. However, we will be able to postpone the reimbursement until product recovery, the date chosen is that of the first of these facts. If the customer wishes to keep this sum in the form of having on his account Tartine et Chocolat In order to use it as a deduction of a future order, he must inform the customer service when requesting return.

When an order is placed with a reduction voucher, the value of the reduction voucher will be deducted from the amount of having or reimbursement in proportion to the amount of the items ordered.

In the event that there is no correspondence between the recipient of the products indicated in the order form and the one who made the payment of the sums due for the purchase, the reimbursement of the sum, in the event of the exercise of the right to renunciation, will be carried out by TARTINE ET CHOCOLAT, in all cases, towards the one who made the payment.

If you wish to make a second return for your order, please contact customer service TARTINE ET CHOCOLAT At the following email address: contact@tartine-et-chocolat.com or at +33 (0) 1 81 69 57 24.

TARTINE ET CHOCOLAT However, recalls that the Customer benefits from the legal non-compliance guarantees as well as because of the hidden defects of the thing sold, including the compliance defects resulting from the packaging of the products ordered on the site.

 

If the customer notes that the product delivered to him presents a defect, a lack of conformity or is damaged, he must inform TARTINE ET CHOCOLAT to the contact details mentioned in article 2 of these, by indicating the nature of the defect, the non-compliance or the damage noted and by sending it any useful proof, in particular in the form of photography (s).

TARTINE ET CHOCOLAT Organize with the carrier of its choice the terms of return, which it will inform the buyer by any useful means. TARTINE ET CHOCOLAT will bear the costs of this return.

 

Products must imperatively be returned to TARTINE ET CHOCOLAT in their original packaging.

 

The feedback from products that do not respect the terms described above cannot be taken into account.

TARTINE ET CHOCOLAT will carry out the necessary checks and will offer the customer the replacement of the product as far as possible. If the replacement of the product is impossible, TARTINE ET CHOCOLAT will reimburse the customer the entire price paid for the product as well as the corresponding delivery costs, by any useful means, as soon as possible and at the latest within 14 (fourteen) days following the date on which TARTINE ET CHOCOLAT The aura informed of the impossibility of replacing the product.

 

The legal texts relating to legal guarantees are reproduced in appendix 1 of these.

 

 

All data of whatever kind, and in particular texts, graphics, logos, icons, images, illustrations, audio or video clips, brands, software ... including the underlying technologies used, appearing on the site, are necessarily protected by copyright, trademark law and all other intellectual property rights.

 

The Customer undertakes under these conditions not to reproduce, summarize, modify, alter or rebroadcast, without prior authorization to TARTINE ET CHOCOLAT, some text, title, application, software, logo, brand, information or Illustration, for a use other than strictly private, which excludes any representation for professional or rebroadcasting in number.

Likewise, the customer undertakes not to copy all or part of the site. Any other use constitutes counterfeit and sanctioned under intellectual property without prior authorization of TARTINE ET CHOCOLAT. Any total or partial reproduction of our product catalog is strictly prohibited. Any creation of a hypertext link from a website to the site must be subject to express authorization to TARTINE ET CHOCOLAT.

 

 
By checking the box provided for this purpose or by expressly giving their agreement for this purpose, the customer accepts that TARTINE ET CHOCOLAT may send her, at a frequency and in a form determined by her, a Newsletter (newsletter) that can contain information relating to its activity.

 

Customers will have the ability to unsubscribe from Newsletter By clicking on the link provided for this purpose, present in each newsletters (newsletters).

 

Article 17 -Bloctel 

 

You have the possibility of registering for free on a list of opposition to telephone canvassing Bloctel (www.bloctel.gouv.fr) in order to be no longer unloaded telephonely by a professional with whom you do not have a contractual relationship in progress, In accordance with law n ° 2014-344 of March 17, 2014 relating to consumption.

Any consumer has the possibility of registering for free on this list on the site https://conso.bloctel.fr/index.php/inscription.php.

 

Article 18 - Links and third -party sites 

 

TARTINE ET CHOCOLAT can in no case be held responsible for the technical availability of websites or applications Musical mobile Operated by third parties (including its possible partners) to which the customer would access through the site.

TARTINE ET CHOCOLAT does not fall asleep for content, advertisements, advertisements, products and/or services available on such sites and applications Musical mobile third parties which are recalled that they are governed by their own conditions of use.

TARTINE ET CHOCOLAT Nor is it responsible for the transactions between the customer and any advertiser, professional or trader (including their possible partners) to which the customer would be oriented through the site and cannot in any case be a few Any disputes whether with these third parties concerning the delivery of products and/or services, the guarantees, declarations and other obligations to which these third parties are held.

 

Article 19 - Prohibited behavior 

1. are strictly prohibited: (i) All behaviors likely to interrupt, suspend, slow down or prevent the proper functioning of the site, (ii) all intrusions or attempts at intrusions in the systems of TARTINE ET CHOCOLAT, (iii) All embezzlement of the site's system resources, (iv) All actions likely to impose a disproportionate charge on the infrastructure of the latter, (v) all damage to safety and authentication measures, (VI) All acts such as to infringe on the financial, commercial or moral rights and interests of TARTINE ET CHOCOLAT or users of its site, (VII) any practice diverting the site for purposes other than those for which it has been designed and finally more generally (VIII) any breach of these general conditions or to the laws and regulations in force.

 

2. It is also strictly prohibited to monetize, sell or concede all or part of access to the site, as well as to the information it contains.

 

3. In the event of a breach of any of the provisions of this article or more generally, from offenses to laws and regulations, TARTINE ET CHOCOLAT reserves the right to take all appropriate measures and to initiate any legal action.

 

Article 20 - Integralness of the conditions

 

A change in legislation, regulation or a court decision making one or more clauses of these general and non -avenue general conditions of sale cannot affect the validity of these general conditions of sale. Such a change or observation could in no case allow the customer not to comply with these general conditions of sale.

 

Article 21 -Duration and application

 

These conditions apply throughout the duration of online services offered by TARTINE ET CHOCOLAT. The latter reserves the right to adapt or modify these general conditions of sale at any time. However, in the event of modifications, the general conditions of sale applicable to the order placed by a customer on the site are those accepted by the customer on the day of the placing of his order.

 

Article 22 -Applicable law and disputes regulation (including mediation)

 

These conditions as well as the training, interpretation and effects of any sales contract concluded on the general site are governed by French law.

 

It is also recalled that any consumer has the right to use a consumption mediator for free for the amicable resolution of the dispute between it to a professional. To this end, TARTINE ET CHOCOLAT Guarantees the customer the effective appeal to a mediation system for consumption.

 

Mediation of consumption disputes: in accordance with the provisions of the consumer code concerning the amicable settlement of disputes, TARTINE ET CHOCOLAT adheres to the mediator service the center of mediation of the consumption of justice conciliators.

In the event of a dispute, you can submit your complaint on its site: www.cm2c.net or by post by writing to 49 rue de Ponthieu, 75008 Paris.

 

You can use the mediation service for consumption disputes linked to an order placed on the Internet. 

 

It is finally recalled that mediation is not compulsory but only proposed in order to resolve disputes by avoiding the use of justice. In the event of failure of this mediation procedure or if the Customer wishes to enter a court, the rules of the Code of Civil Procedure will apply. 

 

The customer can also come into contact with the dispute resolution platform posted by the European Commission at the following address: http://ec.europa.eu/consumers/odr/.

 

In the event of a question or complaint, the customer may address whether he wishes to customer service from TARTINE ET CHOCOLAT By phone: at + 33 (0) 1 81 69 57 24 (price of a non-surcharged call) Monday to Friday, 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m., excluding holidays, by e-mail: contact@tartine- Et-chocolat.com or by mail at the head office of TARTINE ET CHOCOLAT : 29 rue Fortuny 75017 Paris.

 

In the event of legal settlement of the dispute, the competent court will be appointed in accordance with the rules of jurisdiction issued by French law.

 

Annex 1 -Legal texts relating to guarantees

 

Article L. 217-4 of the Consumer Code: 

The seller is required to deliver good to the contract and responds to existing compliance defects during issuance. He also responds to compliance defects resulting from the packaging, assembly instructions or installation when it has been charged by the contract or was carried out under his responsibility.

 

Article L. 217-5 of the Consumer Code:

The property is in accordance with the contract:

If it is specific to the usually expected use of a similar property and, if applicable:
-if it corresponds to the description given by the seller and has the qualities that he presented to the buyer in the form of a sample or model;
- if he presents the qualities that a buyer may legitimately expect having regard to the public declarations made by the seller, by the producer or by his representative, in particular in advertising or labeling;
Or if he presents the characteristics defined by mutual agreement by the parties or is specific to any special use sought by the buyer, brought to the attention of the seller and which the latter accepted.

 

Article L. 217-7 Consumer code: 

The defects of conformity which appear within twenty-four months from the issuance of the property are presumed to exist at the time of deliverance, unless proven otherwise. For second -hand goods, this period is set at six months. The seller can fight this presumption if it is not compatible with the nature of the property or the lack of conformity invoked.

 

Article L. 217-8 Consumer code: 

The buyer is entitled to demand the conformity of the property from the contract. However, he cannot contest the conformity by invoking a defect that he knew or could not ignore when he contracted. The same is true when the defect originates in the materials which he himself provided.

 

Article L. 217-9 Consumer code: 

In the event of a lack of conformity, the buyer chooses between the repair and the replacement of the property. However, the seller may not proceed according to the choice of the buyer if this choice results in a manifestly disproportionate cost with regard to the other modality, taking into account the value of the property or the importance of the defect. It is then required to proceed, except impossibility, according to the modality not chosen by the buyer.

 

Article L. 217-10 Consumer code: 

If the repair and replacement of the property are impossible, the buyer can make the property and be returned the price or keep the property and have part of the price. The same faculty is open to him:

1 ° If the solution requested, proposed or agreed in application of article L. 217-9 cannot be implemented within one month of the buyer's complaint;

2 ° or if this solution cannot be without major inconvenience for it given the nature of the property and the use it seeks.
The resolution of the sale cannot however be pronounced if the lack of conformity is minor. »»

 

Article L.217-11 of the Consumer Code: 

The application of the provisions of articles L. 217-9 and L. 217-10 takes place at no cost for the buyer. These same provisions do not preclude damages allocation.

 

Article L. 217-12 of the Consumer Code: 

The action resulting from the lack of conformity is prescribed by two years from the issuance of the property.

 

Article L. 217-16 of the Consumer Code: 

When the buyer requests the seller, during the price of the commercial guarantee which was granted to him when the acquisition or repair of a furniture is acquired, a repair covered by the guarantee, any period of immobilization of 'At least seven days is added to the duration of the guarantee that remained to run. This period runs from the buyer's intervention request or the provision for compensation for the property in question, if this provision is after the request for intervention.

 

Article 1641 of the Civil Code: 

The seller is held from the guarantee due to the hidden defects of the thing sold which make it unfit for the use to which it is destined, or which decreases this use so much, that the buyer would not have acquired it, or would have given a lower price, if he had known them.

 

Article 1643 of the Civil Code: 

He is held hidden vices, all the same he would not have known them, unless, in this case, he has stipulated that he will not be obliged to any guarantee.

 

Article 1644 of the Civil Code: 

In the case of articles 1641 and 1643, the buyer has the choice to make it and to be returned the price, or to keep it and have part of the price.

 

Article 1648 paragraph 1 of the Civil Code: 

The action resulting from crippling vices must be brought by the buyer within two years from the discovery of the vice.

 

Annex 2 -withdrawal form

 

Retraction   Return service   I notify you by this, my withdrawal of the contract relating to the product below mentioned:   Ordered: Order number : Client name : Customer address:   Client's signature :   Date :