Frequently Asked Questions

• Cashmere & Wool : We recommend hand washing in cold water. Use a special detergent Wool, without rubbing or twisting the material. Dry flat, in the open air, to preserve the shape and softness of the garment.
• Other delicate pieces : machine wash at 30°C, gentle cycle, preferably inside out. Air drying recommended.

We invite you to always trust the label ofCare present on the piece. For any questions, do not hesitate to contact us at contact@tartine-et-chocolat.com

We indeed take the greatest care in the creation and production of our Soft Toys, which are now part of our iconic creations. 

We are committed to offering a Soft toy unique that accompanies your Kid all at Long of his childhood.

If your Comforter comes from a previous collection, it is possible that the model sought is no longer produced. We invite you to contact us to be assured, by email at contact@tartine-et-chocolat.com

Discover our lovely selections of Comforters and Soft Toys here 

We take the greatest care in the creation and production of our pieces. 

Very strict quality controls are applied in order to offer unique pieces that accompany your Kid all at Long of his childhood.

All our products are imagined and created by our teams in France.

The majority of items are also made in Europe. Each manufacturing country is selected based on its know-how.
Some products are manufactured in one country and other parts in another, the choice is determined based on the specifics of production. Indeed, we attach great importance to the quality of our parts.

The workshops are visited regularly by our teams to check that the working conditions are in line with our values. 

For any questions, contact us by email at: contact@tartine-et-chocolat.com

We offer you Blankets in Cashmere or in Wool, available in several colors, as well as Slippers personalized, to offer a Gift both refined and unique.

Our Blankets personalized are made to measure. Indeed, the name is knitted directly into the Blanket and is made to order in a workshop in Portugal. 

Maternity essentials: Start by selecting the essentials for your maternity suitcase. These will bring you comfort and serenity during the first moments of your life. Baby.

• 4 to 6 bodies
• 4 to 6 Pajamas in cotton or Velvet
• 1 Cardigan in Wool or in Cashmere
• 2 Beanies very soft
• 2 pairs of Slippers
• 1 set of 3 Socks
• 1 Sleeping bag Size Newborn
• 1 blanket/Blanket
• 2 bath capes
• 1 brush and comb
• 2 diapers
• 4 Bibs in sponge
• 1 Comforter
• 1 Coat thicket for exit

Go to the sitetartine-et-chocolat.com, log in to your customer account, you will be able to modify your personal information there.

See you in Bottoms from our home page, you can subscribe to the Newsletter by entering your email.

If you want to delete your account Tartine et Chocolat, we invite you to contact our customer service by email to contact@tartine-et-chocolat.com or by telephone at + 33 (0) 1 81 69 57 24(price of a non-premium rate call) Monday to Friday from 10 a.m. to 1 p.m. and 2 p.m. to 6 p.m., excluding public holidays

Click the “Forgot Password” link located on the login page. Enter your email address, you will immediately receive an email. You can then click on the link to change your password.

If you are unable to log in, it is likely that you do not yet have a customer account.

We invite you to click on “Create an account”, then enter your email address and a password in order to finalize your registration.

If you have difficulty creating your account or logging in, we invite you to contact our customer service by email to contact@tartine-et-chocolat.com or by telephone at + 33 (0) 1 81 69 57 24 (price of a non-premium rate call) Monday to Friday from 10 a.m. to 1 p.m. and 2 p.m. to 6 p.m., excluding public holidays.

In Bottoms of each e-mail sent, you can request to unsubscribe using a link provided to you.

In accordance with theGeneral Data Protection Regulationin force since May 25, 2018, Tartine et Chocolat is committed to protecting your data and your privacy as best as possible. The personal data collected is subject to processing for which we are responsible. This data is collected as part of our Digital policy and is necessary for sending direct communication and managing our customer relations (exchange, reimbursement, etc.). They are intended for services established in France in charge of customer relations as well as for external service providers that we use. They will be kept for 3 years from your last interaction with Tartine et Chocolat. In accordance with the regulations applicable to personal data, you have a right of access, rectification, opposition, limitation of processing, erasure and portability of your data which you can exercise by contacting our customer service.

If you want to create your list of Newborn Tartine et Chocolat and share it with your loved ones, go to the tab "Create my list". 

Everything is detailed there to help you best.

We are committed to offering you the most beautiful pieces. If you encounter a quality issue with one of them, we invite you to contact our Customer Service.

So that we can provide you with the most suitable solution, please specify:

• Your first and last name
• Your order number or receipt (this element is essential to open a file, without this element we will not be able to respond favorably to your request)
• The reference of your model, written on the label sewn into the Lining
• A description of the situation you are experiencing
• Photos of your model as well as a zoom on the identified defect.

You can place an order on our Shop online by following the following steps:

• Identify yourself either by entering your email address and your personal password, or by providing all the information requested for online registration.
• Select the product(s) you wish to purchase. 
• Validate the shopping cart.
• Be sure to check the selected products with the color and size options, and indicate the quantities requested.
• Be sure to clearly indicate the information required for delivery.
• Indicate the delivery method chosen.
• Select payment method.
• Proceed to pay for your order on the secure interface, which will firmly and definitively formalize the sales contract.

Any order constitutes acceptance of the prices and description of the products available for sale.

The online entry, on the form of one of our payment partners, of the bank card number and the final validation of the order will constitute proof of the order and the payment of the sums for the products ordered.

Your order is handled by our preparation team within hours of payment validation.

You can follow the preparation of your orders on your account in the section "Orders".

Status "in preparation" : your order is being prepared by our logistics team. It has not yet been delivered to the carrier.

Status "in delivery" : your package has been taken care of by the carrier, delivery is in progress.

Our workshops are open Monday to Friday. Orders placed between Friday and Sunday will be shipped at the beginning of the following week.

Rest assured that our teams are doing everything they can to prepare and ship your orders as quickly as possible.

Models added to your basket are not reserved. However, they will remain in your basket as long as they are available.

Your order is taken into account when you see it appear in your customer account section "Orders".

You will also receive a confirmation email indicating your order number.

We invite you to check your spam if you have not received the email within 5 minutes.

The packaging option Gift is available online! To do this, simply add the option to your basket before confirming your order. The order will be carefully packaged by hand in a package Tartine et Chocolat. You will also have the option of attaching a card where you can write a personalized message. Please note: the option cannot be applied to bulky items (Soft toy 35 cm, carpet, Moses basket, Furniture…) and this option offers a single packaging Gift per order.

The prices do not appear on the labels or on the delivery note included in your package.
On the other hand, for any order shipped internationally, an invoice is attached to the package to facilitate customs formalities.

Our Blankets personalized are made to measure. The name is knitted directly into the Blanket and is made to order in a workshop in Portugal. The waiting time is approximately 3 weeks.

Orders cannot be modified but can be canceled up to 15 minutes after validation. You can cancel them directly by accessing "account" or via the order confirmation email.

After this period, you will not be able to cancel your order. You will then simply have to return your order free of charge (for shipments to mainland France) and reorder on our Shop online

Our customer service is available by phone (non-premium rate call) from Monday to Friday from 10 a.m. to 1 p.m. and from 2 p.m. to 6 p.m.. Our advisors will be happy to assist you in your choices and will be able to help you place an order on the site. They will also be able to put you in touch with one of our sales advisors. Shop who can take your order by telephone and ship your order directly from its Shop (The preparation times for your order may be extended by a few days during Sale).

Orders can be canceled up to 15 minutes after validation, you can cancel them directly by accessing "account".

We invite you to cancel your order in order to enter a new order containing the correct delivery information.

After this period, we will not be able to cancel your order. You will then just have to wait for the order to return to our warehouse following its non-delivery.

Your order will be refunded upon receipt, so you can reorder on our Shop online.

Tartine et Chocolat delivers to the following countries of the European Union: France and Monaco, Germany, Austria, Saudi Arabia, Australia, Belgium, Bulgaria, Canada, Cyprus, Ivory Coast, Croatia, Denmark, United Arab Emirates, Spain, Estonia, Finland, Greece, Hungary, India, Israel, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Morocco, Mexico, Norway, Countries-Bottoms, Poland, Portugal, Qatar, Czech Republic, Romania, United Kingdom, Singapore, Switzerland, Slovakia, Slovenia and Sweden (excluding specific areas requiring tax-free sales, notably the French Overseas Territories) and in the United States of America.

If your order is delivered in Relay Point, the carrier sends you an e-mail and/or text message to notify you of the arrival of the package at a relay point, bring your identity document to collect your package.

If your order is delivered by colissimo, the post office will send you an e-mail to notify you of the delivery date of your order, the package will be delivered by hand or by letterbox in case of absence, if the dimensions of the package do not allow delivery by letterbox, a delivery notice will be given to you.

If, despite receiving confirmation, you have not received your order, you can contact customer service by email: contact@tartine-et-chocolat.com or by telephone + 33 (0) 1 81 69 57 24 (price of a non-premium rate call) from Monday to Friday, 10 a.m. to 1 p.m. and 2 p.m. to 6 p.m., excluding public holidays. We will open an investigation with our carrier to quickly locate your package and offer you a tailor-made solution.

Here are the steps we invite you to follow:

• Check your order as well as the order shipping email. Perhaps you missed the information that one or more items were missing?
• If no missing item appears on the order and shipping email, do not hesitate to contact our customer service at Monday to Friday, 10 a.m. to 1 p.m. and 2 p.m. to 6 p.m., excluding public holidays
• If one or more part(s) are defective, we invite you to contact our customer service by attaching a photo of the part to your email.

Email: contact@tartine-et-chocolat.com

Telephone: + 33 (0) 1 81 69 57 24 (price of a non-premium rate call)

You will then just have to wait for the order to return to our warehouse.

Your order will be refunded upon receipt, so you can reorder on our Shop online.

You can follow the status of your order as soon as it is confirmed. To do this, go to the section "commands" of your customer account.

For deliveries made in mainland France: Return costs are free. 

1) Meet in Bottoms page of our website in the “Services” tab then “Return and Refund”.

2) Enter your 6-digit “Order number” (example 221998), then your “Order email”. Select the product(s) to return, then enter the reason for the return.

3) Then confirm your personal information, then validate your return request.

4) An email containing a return slip will then be sent to you. 

5) Part of this slip must be stuck on the return package. Please also enclose inside your package, your delivery note present upon receipt, on which you will have circled the products to be returned. 

6) Prepare your package, then drop it off at the postal center connected to your carrier, mentioned on your return label.

If you choose a post office or a merchant in the La Poste network, do not forget to affix the stamp or signature. This proof of deposit will allow you to follow the delivery of your return or in the event of a complaint. 

Upon receipt of the package and subject to inspection of the items, we will reimburse directly to the means of payment used for the purchase. If you paid with a voucher, this will be re-credited. 

We invite you to keep the proof of deposit carefully, in the event of a complaint. 

Furthermore, the Customer is reminded that no reimbursement can take place before having previously received and checked the conformity of the condition of the item(s) concerned by this request. 

Returned products must be returned in their original condition and in their entirety (product label, Accessories, cover, etc.). The products must be intact, in perfect condition for resale, in a perfectly clean state, they must not have been worn or used, nor have suffered any deterioration. Any damaged or incomplete product will not be refunded. 

The return is free within the limit of one return per order, delivered in Metropolitan France.

If the Customer wishes to make an additional return on an order that has already benefited from a first return, the Customer must contact Customer Service so that they can validate the request. Please note that shipping costs will be the responsibility of the Customer.

To obtain more information on returning your additional return package, we invite the Customer to contact Customer Service TARTINE ET CHOCOLAT to the following email address: contact@tartine-et-chocolat.com

In order to return your order delivered in Europe (excluding mainland France): 

1) Meet in Bottoms page of our website, in the “Services” tab then “Return and Refund”.

2) Enter your 6-digit “Order number” (example 221998),then your “Order email”. Select the product(s) to return, then enter the reason for the return.

3) Then confirm your personal information, then validate your return request.

4) An email containing a return slip will then be sent to you. 

5) Part of this slip must be stuck on the return package. Please also enclose inside your package, your delivery note present upon receipt, on which you will have circled the products to be returned. 

6) Prepare your package, then drop it off at the postal center connected to your carrier, mentioned on your return label.

If you choose a post office or a merchant in the La Poste network, do not forget to affix the stamp or signature. This proof of deposit will allow you to follow the delivery of your return or in the event of a complaint. 

Upon receipt of the package and subject to inspection of the items, we will reimburse directly to the means of payment used for the purchase. If you paid with a voucher, this will be re-credited. 

We invite you to keep the proof of deposit carefully, in the event of a complaint. 

Please note that for orders delivered outside mainland France, return costs will be deducted from your refund.

If your order was delivered internationally (outside mainland France and Europe) please follow the procedure below:

1) Meet in Bottoms of our website, in the “Services” tab then “Returns and Refunds”.

2) Enter your 6-digit “Order number” (example 221998), then your “ Order Email". Select the product(s) you wish to return, then indicate the reason for the return.

3) Confirm your personal details, then confirm your request.

4) Enclose the delivery note in your package, on which you have circled the products to be returned.

5) Return the items with the carrier of your choice as soon as possible (DHL, UPS, we recommend selecting tracking delivery) to the following address:

LOGTEX Service Return

Tartine et Chocolat

2 Allée de Belgique

ZI Artoipole

62128 WANCOURT

FRANCE

As indicated in our general conditions of sale, return costs are your responsibility.

Upon receipt of the package, and subject to verification of the items, we will reimburse you directly to the payment method used to make the purchase. If you paid with a voucher, it will be credited back to your account.

We invite you to carefully keep proof of deposit in the event of a complaint.

The return is free within the limit of one return per order, delivered in Metropolitan France.

If the Customer wishes to make an additional return on an order that has already benefited from a first return, the Customer must contact Customer Service so that they can validate the request. Please note that shipping costs will be the responsibility of the Customer.

To obtain more information on returning your additional return package, we invite the Customer to contact Customer Service TARTINE ET CHOCOLAT to the following email address: contact@tartine-et-chocolat.com

We offer exchanges for all orders, regardless of the country of delivery.

If you wish to make an exchange, go to your account "here", click on:

- "My orders",

- “Make a return request”,

Enter your 6-digit “Order number” (example 221998),then your “Order email”. Select it or the products and check the “Exchange item” option. Once your exchange request has been registered, your new order will be sent upon receipt of your return package to our workshop. 

If you wish to exchange a Gift, we invite you to contact us. Please have your order number and, if applicable, the name of the person who gave you the gift so that we can assist you attentively.

Our email: contact@tartine-et-chocolat.com

Simply return (free of charge for deliveries made in France or at your expense for deliveries made abroad) the parts that are not suitable and place a new order. 

You can also make an exchange.

In accordance with the provisions ofarticle L.221-18 of the Consumer Code, you have 14 clear days to return your products. This period runs from the day after or the first working day following the day of delivery of the order or from the day of delivery of the last product when the order is delivered in several installments.

Write tocontact@tartine-et-chocolat.comand we will forward your email to the relevant department who will get back to you if interested.

All our addresses Shops as well as their schedules are available on the home page in Top on the right as well as in Bottoms page of the site (section"Shops").

Color exchange and/or Size is actually possible only if it is an item from the current or permanent collection, and only in Shops Tartine et Chocolat in France or Belgium (excluding Shops outlets and department stores).

The part will be exchanged according to the price charged on this same part in the Shop at the time of the exchange.

However, the refund of your order or the issuance of a credit note is not available in Shop.

For a refund, the order must be returned to our workshop. The return is free in France.

The refund will be made within 14 working days. Returns must be made within 14 days of shipping your package.

The return will not be accepted if the model is unfit for sale (damaged, used or soiled).

The item must be returned in its original packaging, accompanied by the label on the garment.

You can find and download your invoice in your customer account after receipt of your order. Please note, your invoice cannot be modified.

You can add a credit or an advantage code directly to your "order summary"by clicking on"advantage code". Make sure to validate the offer by clicking OK. The promotion will be automatically added to the cart.

You can contact our customer service, so we can check if the malfunction is of internal origin. Otherwise, we will invite you to contact your bank for more information.

You can pay for your order in 3 installments free of charge (over a period of 3 months) from200€purchase via the Alma payment platform, in available countries. You can choose this option in the “Payment” step when confirming your order. If you have any questions, contact us by email at contact@tartine-et-chocolat.fr

The Shop online Tartine et Chocolat does not offer the tax refund/Tax Free service. It is not possible to recover VAT on purchases made on the site www.tartine-et-chocolat.com. No tax refund forms can be sent.

The Shop online Tartine et Chocolat does not allow payment with a credit received in Shop. We invite you to use them in one of our Shops or by contacting our customer service.

Your bank account is debited as soon as the payment is validated online. If, despite the care we take in preparing our orders, a model is unavailable, we will reimburse you before shipping your packages.

If you think that your payment has not been successful, we invite you to check that no order confirmation email has been sent to you but also that no order appears in your customer area. If nothing appears, you can try placing your order again.

You will receive an email after each use of the E-gift card showing you the remaining balance.

All you need to do is indicate the code of your e-card during the first step of finalizing your order, by clicking on "advantage code"directly into your"order summary". Make sure to validate the offer by clicking OK.

The beneficiary will receive the email delivering their E-gift card within one hour of ordering it.

A code will be sent by email to the buyer who can transfer it to the recipient or print it in paper format.

The Shop online Tartine et Chocolat does not allow payment with a card Gift purchased in Shop. We invite you to use it in one of our Shops or by contacting our customer service.

Our Customer Service is at your disposal from Monday to Friday, from 10:00 AM to 1:00 PM and from 2:00 PM to 6:00 PM, excluding public holidays:

• Email : contact@tartine-et-chocolat.com
• Telephone : + 33 (0) 1 81 69 57 24 (cost of a non-surcharged call)

You will receive a response within the day (excluding weekends and public holidays).