Frequently Asked Questions

• Cashmere & wool : we recommend hand washing in cold water. Use a special wool detergent, without rubbing or wringing the fabric. Dry flat in the open air to preserve the garment's shape and softness.
• Other delicate items : machine wash at 30°C on a gentle cycle, preferably inside out. Air drying recommended.

We recommend always referring to the care label on the item. If you have any questions, please contact us at contact@tartine-et-chocolat.com

We take great care in the design and production of our soft toys, which are now among our iconic creations. 

We are committed to offering a unique soft toy that accompanies your kid throughout their childhood.

If your comforter comes from an earlier collection, the model you are looking for may no longer be produced. Please contact us to make sure, by email at contact@tartine-et-chocolat.com

Discover our lovely selection of comforters and soft toys here 

We take the greatest care in the design and production of our pieces. 

Very strict quality controls are applied to offer unique pieces that accompany your kid throughout childhood.

All our products are imagined and created by our teams in France.

Most items are also made in Europe. Each country of manufacture is selected for its expertise.
Some products are made in one country and other pieces in another; the choice is determined by production requirements. We place great importance on the quality of our pieces.

Our teams regularly visit the workshops to ensure that working conditions align with our values. 

For any questions, contact us by email at: contact@tartine-et-chocolat.com

We offer several products that can be personalised.

Body, comforter, bib, toiletry bag ... some pieces can be personalised with a first name, a monogram or a date of birth, for a delicate and unique touch.

We also offer a complete range of cashmere or wool blankets, available in several colours, as well as personalised slippers, for a gift that is both refined and unique. Our personalised blankets are made to measure. The name is knitted directly into the blanket, which is made to order in a workshop in Portugal. 

Maternity essentials: Start by selecting the essentials for your maternity bag. They will bring you comfort and peace of mind during baby’s first moments of life.

• 4 to 6 bodies
• 4 to 6 cotton or velvet pajamas
• 1 cardigan in wool or cashmere
• 2 soft hats
• 2 pairs of slippers
• 1 set of 3 socks
• 1 newborn sleeping bag
• 1 cover/blanket
• 2 bath capes
• 1 brush and comb
• 2 muslin cloths
• 4 terry bibs
• 1 comforter
• 1 lined coat for leaving hospital

Visit the website tartine-et-chocolat.com, log in to your customer account to update your personal information.

Head to the bottom of our homepage; you can subscribe to the Newsletter by entering your email address.

If you wish to delete your Tartine et Chocolat account, please contact our customer service by email at contact@tartine-et-chocolat.com or by telephone on + 33 (0) 1 81 69 57 24(standard rate call) Monday to Friday from 10:00 to 13:00 and 14:00 to 18:00, excluding public holidays

Click on the "Forgot password" link on the login page. Enter your email address and you will immediately receive an email. You can then click on the link to update your password.

If you are unable to log in, it is likely that you do not yet have a customer account.

Please click on “Create an account”, then enter your email address and a password to complete your registration.

If you have difficulty creating your account or logging in, please contact our customer service team by email at contact@tartine-et-chocolat.com or by telephone on + 33 (0) 1 81 69 57 24 (cost of a standard-rate call) Monday to Friday from 10am to 1pm and from 2pm to 6pm, excluding public holidays.

At the bottom of every email sent, you can submit an unsubscribe request via a link provided for this purpose.

In accordance with the General Data Protection Regulation in force since 25 May 2018, Tartine et Chocolat is committed to protecting your data and your privacy as effectively as possible. The personal data collected is subject to processing for which we are responsible. This data is collected as part of our digital policy and is necessary for sending direct communications and managing our customer relationship (exchanges, refunds, etc.). It is intended for the departments located in France responsible for customer relations as well as external service providers we use. It will be retained for 3 years from your last interaction with Tartine et Chocolat. In accordance with applicable data protection regulations, you have the right to access, rectify, object to, limit the processing of, erase and port your data, which you can exercise by contacting our customer service.

If you would like to create your Tartine et Chocolat newborn list and share it with your loved ones, go to the " tabCreate my list". 

Everything is detailed there to support you as best as possible.

We are committed to offering you the finest pieces. If you encounter a quality issue with one of them, please contact our Customer Service department.

To enable us to provide the most suitable solution, please specify:

• Your first and last name
• Your order number or receipt (this information is essential to open a case; without it, we will not be able to respond favourably to your request)
• The reference of your item, shown on the label sewn into the lining
• A description of the issue you are experiencing
• Photos of your item, along with a close-up of the identified defect.

You can place an order in our online shop by following these steps:

• Identify yourself either by entering your email address and personal password, or by providing all the information required for online registration.
• Select the product(s) you wish to purchase. 
• Confirm your shopping basket.
• Check the selected products, including colour and size options, and specify the quantities required.
• Please clearly provide the information required for delivery.
• Specify the chosen delivery method.
• Select the payment method.
• Proceed to payment for your order via the secure interface, which will formally and definitively conclude the sales contract.

Any order constitutes acceptance of the prices and descriptions of products available for sale.

Entering your bank card number online on the form of one of our payment partners and final confirmation of the order shall constitute proof of the order and make the sums due for the products ordered payable.

Your order is handled by our preparation team within hours of payment confirmation.

You can track the preparation of your orders in your account under the section "Orders".

Status "in preparation" : your order is being prepared by our logistics team. It has not yet been handed over to the carrier.

Status "out for delivery" : your parcel has been collected by the carrier, delivery is in progress.

Our workshops are open from Monday to Friday. Orders placed between Friday and Sunday will be dispatched at the beginning of the following week.

Rest assured that our teams do everything possible to prepare and dispatch your orders as quickly as possible.

Items added to your basket are not reserved. However, they will remain in your basket as long as they are available.

Your order is confirmed when you see it appear in your customer account under the section "Orders".

You will also receive a confirmation email with your order number.

Please check your spam folder if you have not received the email within 5 minutes.

The gift-wrapping option is available online! Simply add the option to your basket before confirming your order. Your order will then be carefully hand-wrapped in a Tartine et Chocolat package. You will also have the option of enclosing a card with a personalised message. Please note: the option cannot be applied to bulky items (35 cm soft toy, rug, moses basket, furniture…) and this option provides a single gift wrap per order.

Prices are not shown on the labels or on the delivery note included in your parcel.
However, for any order shipped internationally, an invoice is enclosed with the parcel to facilitate customs formalities.

Our personalised blankets are made to measure. The name is knitted directly into the blanket and it is made to order in a workshop in Portugal. The waiting time is approximately 3 weeks.

Orders cannot be modified but can be cancelled up to 15 minutes after confirmation; you can cancel them directly by accessing "Account" or via the order confirmation email.

After this period, you will not be able to cancel your order. You will simply need to return your order free of charge (for deliveries in Metropolitan France) and place a new order on our online shop

Our customer service team is available by phone (toll-free call) from Monday to Friday from 10:00 to 13:00 and from 14:00 to 18:00. Our customer service advisors will be delighted to guide you in your choices and can help you place an order on the website. They can also put you in touch with one of our in-shop sales advisors who will be able to take your order over the phone and dispatch it directly from her shop (order preparation times may be extended by a few days during the sale).

Orders can be cancelled up to 15 minutes after confirmation, you can cancel them directly by accessing "account".

We invite you to cancel your order in order to place a new order with the correct delivery information.

After this time, we will not be able to cancel your order. You will then simply need to wait for the order to be returned to our warehouse following non-delivery.

Your order will be refunded upon receipt, so you can place a new order on our online shop.

Tartine et Chocolat delivers to the following countries in the European Union: France and Monaco, Germany, Austria, Saudi Arabia, Australia, Belgium, Bulgaria, Canada, Cyprus, Côte d'Ivoire, Croatia, Denmark, United Arab Emirates, Spain, Estonia, Finland, Greece, Hungary, India, Israel, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Morocco, Mexico, Norway, Netherlands, Poland, Portugal, Qatar, Czech Republic, Romania, United Kingdom, Singapore, Switzerland, Slovakia, Slovenia and Sweden (excluding specific areas requiring tax-free sales, notably the French overseas departments and territories), as well as the United States of America.

If your order is delivered by Collection Point, the carrier will send you an email and/or SMS to notify you when your parcel arrives at the collection point; please bring proof of identity to collect your parcel.

If your order is delivered by Colissimo, the postal service will send you an email to notify you of your order’s delivery date. The parcel will be handed to you in person or delivered to your letterbox if you are absent. If the parcel dimensions do not allow letterbox delivery, a delivery notice will be left for you.

If, despite receiving the confirmation, you have not received your order, you can contact customer service by email: contact@tartine-et-chocolat.com or by telephone on + 33 (0) 1 81 69 57 24 (cost of a standard-rate call) from Monday to Friday, from 10am to 1pm and from 2pm to 6pm, excluding public holidays. We will open an investigation with our carrier to locate your parcel quickly and offer you a tailored solution.

Here are the steps we invite you to follow:

• Please check your order as well as the dispatch email. You may have missed the information about one or more missing items.
• If no missing item appears on the order or the dispatch email, please do not hesitate to contact our customer service on Monday to Friday, from 10am to 1pm and from 2pm to 6pm, excluding public holidays
• If one or more items are faulty, we invite you to contact our customer service by attaching a photo of the item to your email.

Email: contact@tartine-et-chocolat.com

Telephone: + 33 (0) 1 81 69 57 24 (standard local rate call)

You simply need to wait for the order to return to our warehouse.

Your order will be refunded upon receipt, so you can place a new order on our online shop.

You can track the status of your order as soon as it is confirmed. To do so, go to the section "orders" of your customer account.

For deliveries within Metropolitan France: Return shipping is free of charge.  

1) Go to the bottoms of our website page under the "Services" tab, then "Returns and Refunds".

2) Enter your 6-digit "Order number" (e.g. 221998), then your "Order email". Select the product(s) to return, then state the reason for the return.

3) Then confirm your personal details, and submit your return request.

4) An email containing a return slip will then be sent to you. 

5) Part of this slip must be attached to the return parcel. Please also include inside your parcel the delivery note received with your order, on which you will have circled the products to be returned. 

6) Prepare your parcel, then drop it off at the postal point linked to your carrier, as indicated on your return label.

If you choose a post office or a retailer from the La Poste network, do not forget to have it stamped or signed. This proof of postage will allow you to track your return or be used in case of a claim. 

Upon receipt of the parcel and subject to item inspection, we will issue a refund directly via the payment method used for the purchase. If you paid with a voucher, it will be credited back. 

Please make sure to keep your proof of postage safely in case of any claim. 

Furthermore, the Customer is reminded that no refund can be issued before having received and inspected the condition of the item(s) concerned by this request.  

Returned products must be sent back in their original condition and complete (product tag, accessories, dust bag, etc.). Products must be intact, in perfect condition for resale, completely clean, unworn, unused, and undamaged. Any damaged or incomplete product will not be refunded.  

Returns are free of charge, limited to one return per order delivered in Metropolitan France.

If the Customer wishes to make an additional return on an order that has already benefited from a first return, the Customer must contact Customer Service for approval. Please note that shipping costs will be at the Customer's expense.

To obtain further information on sending your additional return parcel, we invite the Customer to contact TARTINE ET CHOCOLAT Customer Service at the following email address: contact@tartine-et-chocolat.com

To return your order delivered in Europe (outside mainland France): 

1) Go to the bottoms of our website, under the "Services" tab, then "Returns & Refunds".

2) Enter your 6-digit "Order number" (e.g. 221998), then your "Order email". Select the product(s) to return, then state the reason for the return.

3) Then confirm your personal details, and submit your return request.

4) An email containing a return slip will then be sent to you. 

5) Part of this slip must be attached to the return parcel. Please also include inside your parcel the delivery note received with your order, on which you will have circled the products to be returned. 

6) Prepare your parcel, then drop it off at the postal point linked to your carrier, as indicated on your return label.

If you choose a post office or a retailer from the La Poste network, do not forget to have it stamped or signed. This proof of postage will allow you to track your return or be used in case of a claim. 

Upon receipt of the parcel and subject to item inspection, we will issue a refund directly via the payment method used for the purchase. If you paid with a voucher, it will be credited back. 

Please make sure to keep your proof of postage safely in case of any claim. 

Please note that for orders delivered outside mainland France, return costs will be deducted from your refund.

If your order was delivered internationally (outside mainland France and Europe), please follow the procedure below:

1) Go to the bottoms of our website, under the "Services" tab, then "Returns & Refunds".

2) Enter your 6-digit "Order number" (e.g. 221998), then your " Order email". Select the product(s) you wish to return, then indicate the reason for the return.

3) Confirm your personal details, then confirm your request.

4) Include the delivery note found in your parcel, on which you will have circled the products to be returned.

5) Send the items back promptly with the carrier of your choice (DHL, UPS; we recommend choosing tracked delivery) to the following address:

LOGTEX Service Retour

Tartine et Chocolat

2 Allée de Belgique

ZI Artoipole

62128 WANCOURT

FRANCE

As stated in our General Terms and Conditions of Sale, return costs are at your expense.

Upon receipt of the parcel, and subject to item inspection, we will refund you directly via the payment method used for the purchase. If you paid with a voucher, it will be credited back to your account.

Please make sure to keep your proof of postage safely in case of any claim.

Returns are free of charge, limited to one return per order delivered in mainland France.

If the Customer wishes to make an additional return for an order that has already benefited from a first return, the Customer must contact Customer Service to have the request validated. Please note that return shipping costs will be payable by the Customer.

To obtain more information about returning your additional return parcel, we invite the Customer to contact TARTINE ET CHOCOLAT Customer Service at the following email address: contact@tartine-et-chocolat.com

We offer exchanges for all orders, regardless of the delivery country.

If you wish to make an exchange, go to your account "here", click on:

- "My orders",

- "Request a return",

Enter your 6-digit "Order number" (e.g. 221998), then your "Order email". Select the product(s) and tick the option "Exchange item". Once your exchange request has been registered, your new order will be sent upon receipt of your return parcel at our workshop. 

If you wish to exchange a gift, please contact us. Please have your order number ready and, if applicable, the name of the person who gave you the gift so that we can assist you attentively.

Our email: contact@tartine-et-chocolat.com

Simply return the unsuitable items (free of charge for deliveries made in France or at your own expense for deliveries abroad) and place a new order. 

You can also proceed with an exchange.

Write to contact@tartine-et-chocolat.com and we will forward your email to the relevant department, who will get back to you if interested.  

We are always looking for passionate talent to join our network of shops. Please send us your application to the following address recrutement.retail@zedinvest.fr

All our shop addresses and opening hours are available on the homepage at the top right and at the bottom of the website (section"shops").

Exchanges for colour and/or size are only possible for items from the current or permanent collection, and exclusively in Tartine et Chocolat boutiques in France or Belgium (excluding outlet boutiques and department stores).

The item will be exchanged according to the price applied to that same item in the shop at the time of the exchange.

However, refunds for your order or credit notes are not available in shop.

For a refund, the order must be returned to our workshop. Returns are free in France.

Refunds will be processed within 14 working days. Returns must be made within 14 days following the dispatch of your parcel.

Returns will not be accepted if the item is not in saleable condition (damaged, worn or soiled).

The item must be returned in its original packaging, complete with the tag attached to the garment.

You can find and download your invoice in your customer account after receiving your order. Please note that your invoice cannot be amended.

You can add a credit note or promotional code directly in your "order summary" by clicking on "promotional code". Make sure to validate the offer by clicking OK. The promotion will be added automatically to your basket.

You can contact our customer service team, who can check whether the issue is internal. Otherwise, we will invite you to contact your bank for further information.

You can pay for your order in 3 interest-free instalments (over a 3-month period) from 200€ purchase via the Alma payment platform, in available countries. You will be able to choose this option at the "Payment" step when confirming your order. If you have any questions, please contact us by email at contact@tartine-et-chocolat.com

The Tartine et Chocolat online shop does not offer a tax-free/Tax Free service. It is not possible to reclaim VAT on purchases made on the website www.tartine-et-chocolat.com. No tax-free form can be sent.

The Tartine et Chocolat online shop does not allow payment using a credit note received in a shop. We invite you to use it in one of our shops or by contacting our customer service team.

Your bank account is charged as soon as payment is validated online. If, despite the care we take in preparing our orders, an item is unavailable, we will refund you before your parcels are dispatched.

If you think your payment has not gone through, please check that you have not received an order confirmation email and that no order appears in your customer account. If nothing appears, you can try placing your order again.

You will receive an email after each use of your e-gift card indicating the remaining balance.

Simply enter your e-gift card code during the first stage of checkout, by clicking on "promotional code" directly in your "order summary". Make sure to validate the offer by clicking OK.

The recipient will receive the email delivering their e-gift card within one hour of the order being placed.

A code will be sent by email to the purchaser, who can forward it to the recipient or print it out on paper.

The Tartine et Chocolat online shop does not accept payment with a gift card bought in shop. We invite you to use it in one of our shops or by contacting our customer service.

Our Customer Service team is delighted to help from Monday to Friday, from 10h00 to 13h00 and from 14h00 to 18h, excluding public holidays:

• Email: contact@tartine-et-chocolat.com
• Telephone: + 33 (0) 1 81 69 57 24 (standard local rate call)

You will receive a response within the day (excluding weekends and public holidays).