Delivery
WHAT IS THE PROPOSED DELIVERY METHOD?
Tartine et Chocolat offers you different delivery methods (the times indicated do not include preparation time):
• Colissimo : This mode of transport guarantees delivery of your package between 3 and 5 days for the sum of 6.90 euros, in mainland France and Monaco only, from dispatch thanks to the Post Office and the Colissimo service (excluding order processing and preparation time). Deliveries are made from Monday to Saturday morning, except public holidays. The package is picked up by the Post Office and delivered to the delivery address indicated by the Customer. If the Customer is absent during delivery and if the dimensions of the package allow it, the postman will leave the package in the mailbox. Otherwise, a delivery notice will indicate to the Customer where to collect the package from the nearby post office for 15 days.
• Relay Point : This delivery method allows you to be delivered to one of the relay points in France and in certain European countries. The preparation and delivery costs to a relay point are 4.90 euros. The average delivery time to a relay point is 5 to 6 working days. You will be informed by email of the arrival of your parcel in relay; You have 7 working days from the date of sending the email to collect your order, upon presentation of valid identification. At the end of the period, the package will be considered abandoned and will no longer be the subject of any complaints. The site www.tartine-et-chocolat.com will reimburse the Customer for the amount of the products ordered on the basis of the price invoiced, excluding delivery costs.
• Chronopost : This mode of transport guarantees delivery of the package within 48 to 72 hours for the sum of 9.90 euros, in mainland France and Monaco only, from dispatch using the Chronopost service (excluding order processing and preparation time). Deliveries are made from Monday to Saturday, except public holidays. The package is taken care of by Chronopost and delivered to the delivery address indicated in the order. Parcel tracking is carried out on the website www.chronopost.fr/suivi with the transport voucher number for your parcel. If you are absent during delivery, an SMS will be sent to you, telling you where to collect your package from the nearest Relais Colis or Chronopost agency within 10 days. In the event of non-collection within the time limit set by the carrier, the products will be returned to the sender. The site www.tartine-et-chocolat.com will reimburse the Customer for the amount of the products ordered on the basis of the price invoiced, excluding delivery costs.
• Colissimo International : This delivery method is reserved for European countries and allows you to present your package between 3 to 8 working days from 7.90 euros. Delivery is only from Monday to Friday except public holidays. The package will be delivered against signature. In the event of absence during delivery, a delivery notice with the carrier's contact details will be left to agree on a new presentation.
Orders may be subject to any taxes and customs fees of the country of destination and will be the responsibility of the customer.
• UPS : This delivery method (express delivery) is reserved for shipping packages to European countries except Cyprus from 12.90 euros. It allows the Customer to present their package within 48 hours to 72 hours. Orders may be subject to any taxes and customs fees of the country of destination and will be the responsibility of the customer.
• DHL : This delivery method is reserved for shipping packages to the United States and the United Kingdom. It allows you to present your package between 3 and 5 working days from 15.90 euros. Orders may be subject to any taxes and customs fees of the country of destination and will be the responsibility of the customer.
Furthermore, the company TC RETAIL informs its Customers that these delivery times do not include Sundays or public holidays. In the case of an order which includes one or more unavailable products as well as one or more available products, the company TC RETAIL only ships the available products in the order and proceeds to the cancellation and therefore reimbursement of the unavailable products. The service will then contact the Customer as soon as possible.
HOW MUCH ARE THE DELIVERY COSTS?
Delivery costs on Tartine et Chocolat depend on your order and the delivery method chosen. For delivery in mainland France, delivery costs start from €4.90.
For delivery outside France, delivery costs start from €6.90.
Your delivery is free from 200€ of purchase (excluding Furniture) by Colissimo with delivery without signature.
HOW DO I TRACK THE PROGRESS OF MY DELIVERY?
You will receive an email from Customer Service to inform you of the shipment of your package. In this email, a tracking number will be communicated to you so that you can follow the delivery status of your package on your carrier's website.
HOW TO CONTACT CUSTOMER SERVICE?
Customer Service remains at your disposal for any further information from Monday to Friday from 10 a.m. to 6 p.m., excluding public holidays.
You can contact him by email at contact@tartine-et-chocolat.com, or by telephone at + 33 (0) 1 81 69 57 24 (non-premium rate number).
