Accessibility

Accessibility statement

TC RETAIL is committed to making its website accessible in accordance with Article 47 of Law No. 2005-102 of 11 February 2005.

This accessibility statement applies to tartine-et-chocolat.com (https://www.tartine-et-chocolat.com).

Compliance status

tartine-et-chocolat.com, https://www.tartine-et-chocolat.com, is partially compliant with the General Accessibility Improvement Framework (RGAA), version 4.1, due to the non-compliances and exemptions listed below.

Test results

The compliance audit carried out by E-LIXIR found that:

  • 83.9% of the criteria in RGAA version 4.1 are met.
  • The site's average compliance rate is 84.4%.
  • 11 criteria could not be assessed during this audit and are not included in this rate; they will be subject to further checks.

Inaccessible content

The content listed below is not accessible for the following reasons.

Non-compliances

  • Several text elements have insufficient contrast: the announcement headband at the top of each page (white text on a pink background), crossed-out prices, the button for removing an item from the basket, links in the text of information and sign-in pages, sold-out sizes on product pages, the sign-in error message, and white headings over photographs.
  • Product presentation videos on product cards play automatically on a loop without a pause control. These videos are silent and contain no information that is not also provided in text.
  • The wishlist icon in the header is a link without a label. The wishlist remains accessible through the “Add to list” button on each product page.
  • The page source code still contains duplicate IDs on the quick-add-to-basket buttons on product cards and on the wishlist buttons.
  • The country selector button in the footer has an English name, and the Newsletter sign-up button has a name (“Newsletter”) that differs from its visible label (“OK”).
  • The heading hierarchy has issues: two level 1 headings on the home page, and a jump from level 1 to level 3 on collection, search and legal notice pages. The product grid on collection pages is not a properly structured list.
  • In the basket drawer, the links to suggested products have no visible keyboard focus indicator. Screen readers announce the product name, and focus remains visible on the other elements in the drawer.
  • The Newsletter email address field is mandatory, but this is not indicated.

Exemptions due to disproportionate burden

  • The wishlist icon in the header, the product grid on collection pages and the country selector button in the footer are provided by third-party apps (wishlist, product recommendations and geolocation) whose code TC RETAIL does not control. Fixing them depends on those providers; replacing them would be a disproportionate burden relative to the expected benefit. The wishlist remains accessible through the “Add to list” button on each product page; products remain accessible through the menu and search; and the country and language can be selected in the window shown on the first visit.

Content not subject to accessibility requirements

No content has been identified as exempt from accessibility requirements.

The checkout process (payment pages) runs on the Shopify platform and was not included in the audited sample. Orders can be placed by phone on + 33 (0)1 81 69 57 24, Monday to Friday.

The site's other language versions share the same templates and were not audited separately.

Preparation of this accessibility statement

This statement was prepared on 25 September 2026. It was updated on 25 September 2026.

Technologies used to build tartine-et-chocolat.com

  • HTML5
  • CSS
  • JavaScript
  • Liquid (Shopify)
  • WAI-ARIA

Test environment

Checks of how content is presented were carried out using the jumpsuit specified by the RGAA reference framework, with the following versions:

  • Chromium 140 (Claude Code's built-in browser) and keyboard navigation

Tools used to assess accessibility

  • axe-core 4.10.3 (run in the browser)
  • Additional checks from the E-LIXIR audit checklist (structure, focus, forms, reflow at 320 px)
  • Inspection of computed properties (contrast, focus) in the browser

Site pages checked for compliance

Feedback and contact

If you cannot access content or a service, you can contact the operator of tartine-et-chocolat.com to be directed to an accessible alternative or to obtain the content in another format.

Appeals procedure

Use this procedure if you have reported an accessibility issue to the website operator that prevents you from accessing content or one of the site's services, and you have not received a satisfactory response.