Privacy policy

TC RETAIL pays particular attention to the protection and confidentiality of individuals' personal data. We are committed to respecting your privacy and protecting access to your personal data by collecting and using them exclusively in compliance with the legal provisions in force.

This Privacy Policy explains how we use the personal data that you provide to TC RETAIL when you purchase our products, we invite you to use our services, and browse our Websites and when you contact us.

TC RETAIL is a company with a capital of 4,400,000 euros whose registered office is at 6 bis, rue Gabriel Laumain, 75010 Paris, France, registered with the Paris Trade and Companies Register under the SIREN number 332 855 691.

TC RETAIL is the data controller of your personal data insofar as TC RETAIL determines the purposes and means of processing your personal data.

"Website" means any of the websites mentioned in Section 9.01 below.

We respect your right to privacy and we are committed to preserving it. We only collect, store and process your personal data in accordance with the laws and regulations in force and in particular the General Data Protection Regulation (GDPR).

By purchasing our products and using our services, by accessing, browsing or using our Websites, you confirm that you have read and understood this Privacy Policy. Please make sure that you have read it carefully, and in particular the section detailing your rights in relation to the personal data that we collect about you.

In order to facilitate your reading and clarify our policy, we have divided it into several sections :

Data that we have collected with our interactions with the User :

• Civility (M/Ms)
• Name
• Surname
• Date of Birth
• Home postal address
• Home landline phone number or telephone Musical mobile
• Your password
• E-mail address
• Your shopping cart (if applicable)
• Your purchase history, the details of your ticket, your appetite for Sale and, in general, your purchase preferences to help us suggest products to you

Data we collect from third parties :

We may collect personal data provided to us by other companies that have obtained your consent to share this data with us, or who need to share data with us in relation to the products you have purchased or reserved.

We use your personal data in different ways, depending on the type of data provided. You are not required to provide this personal data, but if you do not do so, you may not be able to purchase products and we may not be able to provide certain services.

1. Your personal data may be used to manage the customer relationship :
   - The formation and execution of contracts (orders, deliveries, invoicing, payments, collection of unpaid amounts, litigation) ;
   - The implementation and management of a loyalty program within an entity or several legal entities ;
   - The organization of commercial lotteries, contests and promotional operations ;
   - The monitoring of the customer relationship (the realization of satisfaction surveys, the management of complaints, the selection of customers to carry out studies, surveys and polls).
2. We process your personal data for the aforementioned purposes within the framework of the execution of the various contracts that bind us (purchase contracts, loyalty programs, commercial sweepstakes and competition regulations, conditions of promotional operations, etc.) but also on the basis of our legitimate interest to improve our products and our services (ex: satisfaction surveys, studies and surveys, etc.) and to maintain a lasting relationship with our customers (ex : management of complaints).
3. Your personal data may be used to carry out the marketing actions described in section 6 below.
4. Your personal data may be used to exercise your rights as described in Section 5 below.

• We keep your data only for the time necessary to achieve the purpose for which these data are collected, in order to meet your needs. Thus, we store your personal data as follows :
• In case of purchase of a product: from the order or purchase until the end of the commercial relationship (payment of the price, delivery of the product, processing of the right of withdrawal), plus three years in case of marketing actions extended by the applicable limitation period.
• In the case of marketing actions: three years from the end of the commercial relationship if it is a customer or, if it is a prospect, from the collection of data or the last contact emanating from the prospect, extended by the duration of the applicable prescription.
• In the event of a complaint lodged by a data subject: for the time necessary to process the complaint and for the duration of the applicable limitation period.

In certain circumstances, such as compliance with our legal or regulatory obligations (accounting, tax, administrative), dispute resolution, prevention of fraud and abuse or the application of our general conditions, we may keep your personal data for as long as required or authorized by the applicable legal or regulatory provisions.

1. A) In general, your personal data will be accessible to the persons authorized to process them because of their functions, such as our sales teams and the department in charge of customer relationship management.
2. B) Your personal data may also be processed on our behalf by :
   - IT service providers (platform providers, hosting services, maintenance and technical support services) ;
   - Marketing agencies that help us to carry out advertising campaigns and to make the corresponding statistical analyses ;
   - Service providers who support some of our e-commerce services (e.g. logistics, delivery, etc.) ;
   - Payment service providers ;
   - Third parties who help us to carry out satisfaction surveys or to manage complaints.

Organizational and technical measures are systematically taken with these different recipients to guarantee the protection of your personal data.

1. C) Finally, we may communicate your personal data for commercial prospecting purposes to other entities of our group of companies, in particular to create your profile based on your purchases, subject to having obtained your consent in most cases.
   
   

You have many rights over your personal data and how it is used. Without prejudice to the specific notification methods provided for in this section, you can exercise these rights by contacting us at the addresses mentioned in section 13 below.
Please note that we will need to verify your identity before providing you with the personal data that we hold about you. We do this to protect your data. We may also ask you to provide us with additional data to help us process your request more efficiently.

1. Right to information : This Privacy Policy and any other details provided when we collect your personal data inform you of how we will use them.
2. Right of access : You have the right to obtain confirmation that your personal data are or are not being processed and, when they are, access to said data and to the information provided for by law.
3. Right of rectification : If you think that the personal data we hold about you may be inaccurate, the easiest way to correct this inaccuracy is to update your profile in My Account.
4. Right to erasure ("right to be forgotten"): Unless we have a reason to keep your personal data, you can ask us to erase it. If we need to keep them, we will give you the explanation in our response
5. Right to restriction of processing : In certain circumstances, you have the right to request the limitation of the processing of your personal data. In case of restriction of processing, we may keep your data but are not authorized to use or process them. However, we may refuse such a request in certain cases. If necessary, we will provide you with the reasons for our refusal in our response.
6. Right to data portability : You have the right to receive the personal data that you have provided to us in order to be able to transmit them to another data controller. As far as possible, we will make this data available to you in a commonly used format.
7. Right of opposition : When the processing of your personal data is Bottomsbased on the legitimate interest referred to in section 2 above, you have the right to object to this processing at any time. However, we may refuse such a request for legitimate and compelling reasons. If necessary, we will provide you with the reasons for our refusal in our response.
   In addition, you can object to our marketing actions at any time by unsubscribing from the offers received (in particular by clicking on the "unsubscribe" link in any email we send you).
8. Right to lodge a complaint : If you believe that we have not processed your personal data correctly or if you are not satisfied with the way we have handled your request, you can lodge a complaint with the competent supervisory authority. In France, it is the National Commission for Informatics and Freedoms (CNIL). You can also file a judicial appeal.
   
   

If you have given us your contact information, we may use it (if you are a prospect who has consented to it or an existing customer who has not objected to it) to send you marketing messages in order to keep you informed of our activities and to help you see and find our products. This includes sending information about special offers, services and promotions from TC RETAIL.

As part of the exercise of our activity, TC RETAIL has a legitimate interest in promoting its products by sending marketing messages to existing TC RETAIL customers and/or to those who are negotiating with us for a commercial operation.

When we collect your personal data as part of a purchase, we give you the opportunity to refuse to receive these marketing messages by simply checking the appropriate box (opt-out).

When we collect your personal data in another context (commercial lotteries, contests, opening your online account without making a purchase), we systematically ask for your consent before sending marketing messages by simply ticking the appropriate box (opt-in).

If, at the moment, you refuse to receive our marketing messages, you can always choose to accept receiving them by modifying your preferences on "My Account".

It may take time to update our systems, so you may receive messages from us while we process your request.

We also collect data about you via cookies when you browse our Websites. For any additional information, please refer to Parts 5, 6 and 7.

 

This is a decision made about you by means of the use of your personal data and which is Bottomsbased on automated processing, including profiling.

You have the right not to be subject to a decision based exclusively on automated decision-making that produces legal effects concerning you or that significantly affects you in a similar way. However, this right will not apply if the decision is necessary for the conclusion or performance of a contract, is authorized by law or is based on your explicit consent.

We may use automated decision-making to allow you to conclude a contract with us (such as automatic fraud filtering), or in a way that will not have a significant effect on you as an individual (such as our general data analysis aimed at better understanding the behaviors and characteristics of our customers).

We use profiling to personalize the advertisements that are intended for you, such as the display of advertisements based on your shopping behaviors in our Stores and / or your browsing habits on our Website. You can choose not to be profiled in this way by choosing not to participate in marketing actions and by updating your cookie preferences.

Your personal data may be stored and processed in your country or another country where TC RETAIL and its service providers maintain servers and processing centers. We take measures, including through contracts, the purpose of which is to ensure that your data continues to be protected where it is located in full consistency with the protection standards imposed by the applicable regulations and in particular the GDPR.

Your data will, if necessary, be accessible for IT maintenance purposes to the authorized teams of our IT service provider, which are located in Tunisia.

When your personal data is transferred from the European Union to a country that is not considered to offer adequate protection by the European Commission, we put in place the Standard Contractual Clauses approved by the European Commission in order to transfer the data.

We may occasionally modify this Privacy Policy to reflect the way we process your personal data.

If we make significant changes, we will highlight the updated sections of the Privacy Policy to allow you to review the changes.

This privacy policy was last updated on September 23, 2022.

You can contact us by :
- Mail: TC RETAIL 6 bis, rue Gabriel laumain 75010 PARIS (France)
- E-mail: contact@tartine-et-chocolat.com